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Covid-19 Contactless Sales

Covid-19 Information, Compliance & Terms & Conditions of Sale

 Contact Sales Service- We are offering a completely contactless sales process on and off site.
On site- The vehicle will be presented outside the office for viewings with paper work and keys in the vehicle ready for viewing. We have available hand santiser, gloves and spray santiser for the use of our customers.
Off site- Choose to buy the vehicle from the comfort of your home. One of our team can provide:
• Full HD video of the vehicle
• Fully comprehensive description of the vehicle
The vehicle of choice to be paid for in full and dropped outside to the customer’s door with paperwork and keys left in a safe or secure place or posted through the letterbox.
 Payments- All payments to be made via online banking or via our finance providers. No ues of the merchant card machine will be permitted.

 Documents- Any finance or sales documents to be signed remotely via email or via our finance providers portals. Sales order forms will be emailed directly to the customer and an email response will be required in order to confirm the acceptance of the purchase.

 7 Day Money Back Guarantee- We will always try and work with the customer to address their needs, however, if in the unlikely circumstances that we cannot help, we offer a 7 day money back guarantee. This applies to customers who take advantage of our contactless viewing service from home. This does not apply to customers who have already viewed vehicles onsite. It will be the customer’s responsibility to have the vehicle delivered back to Whitestone Vehicle Sales. All funds will be returned back to the customer within 14 days.

 Free Delivery- Free delivery offered on all retail vehicles. Whitestone Vehicle Sales deems retail vehicles to be those over £1500.00 in sales price and no older than 14 years of age at the point of sale.
Delivery costs- Outside of 50 miles, a loading charge of £30.00 to be applied, plus £1.00 per mile will be charged. This fee includes fuel, VAT and driver’s costs.
 All of Our Vehicles Come Full Prepared. This Includes:
• Cosmetic Preparation
• Full Valet Including Being Fully Sanitised
• A Service if Required and Agreed
• Mechanical Inspection
• 3 Months Extendable Warranty
• A New MOT (unless at least 10 months present)

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